"We place a great deal of importance on our website and the online services we provide for our customers. We work hard to provide a website that is attractive, informative and easy to use. Boxharry's expertise has helped us to achieve this."

Geoff Loader, Director of Communications, Southern Water

Since we began working with Southern Water in 2003 we have provided a range of very comprehensive services to support their far-reaching programme of activities. The Southern Water site is a key resource for both domestic and business customers and also contains lots of corporate information about regulatory requirements, environmental improvements and financial plans. The challenge was to build a website that was very user friendly and contains lots of important information in an easy to access way. To provides educational resources for schools and online video content to showcase major schemes and activities.

We work very closely with the team at Southern Water and have developed a site that makes extensive use of our Content Management System.  Some of the features we have included include are:

 

• online customer self service facilities
• “Where I live” interactive postcode-driven information for customers to find out about services and schemes in their area
• Video and digital libraries including audio and photo galleries to showcase schemes and activities
• Interactive bathing water quality results service integrated with Google maps
• Secure password-protected Investor section and extranet site for tenders and contractors
• Emergency messaging facilities
• A range of dynamic and interactive educational resources for schools

More than technical partners we provide strategic expertise and guidance to Southern Water in shaping their online presence, making the most effective use of technology as appropriate.

The Southern Water site has been recognised as the most customer-friendly site in the utility industry, topping the annual Utility Week Webcredible usability report, published in November 2008.